Customer Support Team Leader

Added Responsibilities & Skills:

• Coordinate with multiple departments including Warehouse, Sales, and Procurement to ensure smooth order processing and customer satisfaction.
• Manage end-to-end order operations including order tracking, updates, and timely resolution of delivery-related concerns.
• Handle customer queries efficiently through calls, emails, and support platforms while maintaining high service standards.
• Manage disputes, claims, and customer cases by coordinating with internal teams and external platforms for effective resolution.
• Ensure proper communication and follow-up on delayed, cancelled, or disputed orders.
• Maintain accurate records of customer interactions, disputes, and order-related issues for reporting and analysis.

Educational Qualification:
Graduation in a relevant field.

KNOXED INFOTECH PVT. LTD.
CIN : U72900PN2015PTC154372
​Solitaire Business Hub,Core - B, Office no. B-5040, 5th Floor, Sr. No. 207, Opp.
Neco Garden Society, Viman Nagar, Pune – 411014. Telephone : 020 49321172

Web : www.knoxed.in | Email : info@knoxed.in

AI Tools & Ways of Working

This role requires a working understanding of modern AI tools, including ChatGPT and Claude. We expect everyone at Knoxed to use AI agents as part of their daily work.